Contact support
Email supportTo help us solve the problem quickly, please include:
- the name of the game;
- your device model and iOS version (Settings › General › About);
- what happened, and a screenshot if you can.
Useful links
Common questions
I made an in-app purchase but didn’t receive it
Check that you are connected to the internet and signed in with the same Apple Account you used to buy, then close and reopen the game. If the problem persists, please email us at support@igoldtech.com.
How do I get a refund?
App Store purchases are refunded by Apple. Go to reportaproblem.apple.com, sign in, choose the purchase and select “Request a refund”. More details are in our Terms of Service.
How do I restore my purchases on a new device?
Permanent purchases and subscriptions can be restored with the Restore button in the game. Make sure you are signed in with the same Apple Account you used to buy them. Items that are used up during play can’t be restored.
Why do I see ads, and can I control them?
Ads keep our games free to play. Ads are personalised only if you allow tracking when the game asks. You can change this at any time in Settings › Privacy & Security › Tracking. See our Privacy Policy for details.
The game crashes or freezes
- Close the game completely: swipe up from the bottom of the screen (or double-press the Home button) and swipe the game away. Then restart the game by tapping its icon.
- Make sure the game and iOS are up to date, and that your device has some free storage.
If the game keeps crashing, please write to us at support@igoldtech.com.
The game stopped working after an update
Close the game completely, then restart it by tapping the game icon. This fixes most problems after an update. If it still doesn’t work, please contact us at support@igoldtech.com.
Online play won’t connect
Check your Wi-Fi or mobile data, and make sure the game is allowed to use mobile data in Settings › Mobile Service (or Cellular). If it still won’t connect, please try again a little later, as our servers may be under maintenance.
How do I delete my data?
Deleting a game from your device removes the data stored on it. For information held on our servers, see Deleting your data in our Privacy Policy.
Will I lose my progress if I change my phone?
Game progress is saved on your device. When you set up a new iPhone or iPad from a backup of your old one (iCloud or computer), your progress is usually restored with it. Deleting the game removes the progress saved on your device. Achievements and leaderboards in Game Center stay with your Apple Account.
I found a bug or have an idea
We’d love to hear from you. Email support@igoldtech.com with the name of the game and your feedback.
About us
AddressiGold Technologies Private Limited
1st Floor, Lords-Block 1, Plot No. 1 and 2, Northern Extension Area,
Thiru. Vi. Ka. Industrial Estate, Ekkaduthangal,
Chennai, Tamil Nadu 600032, India